803-364-9979

Sales and Shipping Policies

The Herbarie at Stoney Hill Farm is a family owned and operated business that strives for offering the best in services and products. Please carefully read our policies prior to ordering. We are happy to answer any questions you may have. Our email address is: orders@theherbarie.com or you may call us at (803) 364-9979 (this voice mail is checked once a week). Our office hours are 9:00am - 4:30pm EST Monday through Thursday. Typically email will bring a quicker response.  Our best phone number is:  803-767-6397.  If we are on the phone or away from the office, you may leave a message on our secure voice mail system or if you prefer texting:  803-767-6397 - be sure to leave your order number and full name.

We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, personal checks and money orders. We do not accept PayPal.

UNITED STATES CUSTOMERS

  • Orders must be pre-paid.
  • Flat Rate Shipping Charges for domestic orders (not including Hawaii, Alaska, Virgin Islands*:
  • Order total up to $55.00 = $15.00 flat rate SurePost (option)
  • Order total from $55 - $99.99 = $30.00 flat rate UPS Ground shipping charge.
    • Order total from $100  - $199.99 = $35.00 flat rate UPS Ground shipping charge.
    • Order total from $200 - $299.99 = $40.00 flat rate UPS Ground shipping charge
    • Order total from $300 - $399.99 = $50.00 flat rate UPS Ground shipping charge
    • Order total from $400 - $499.99 = $55.00 flat rate UPS Ground shipping charge
    • Order total from $500 - $599.99 = $60.00 flat rate UPS Ground shipping charge
    • Order total from $600 - $699.99 = $65.00 flat rate UPS Ground shipping charge
    • Order total from $700 - $799.99 = $70.00 flat rate UPS Ground shipping charge
    • Order total from $800 - $899.99 = $85.00 flat rate UPS Ground shipping charge
    • Order total from $900 - $999.99 = $95.00 flat rate UPS Ground shipping charge
    • Orders $999.99+ shipping TBD when order is packed and weighed.  
    • Hawaii, Alaska = TBD after order is packed and weighed.
    • All shipping TBD please call for quote 803-767-6397 or 803-364-9979.
    • *Orders with multiple boxes will cost more than the flat rate
  • Orders are shipped via UPS only. UPS SurePost (which is a collaborated method involving the USPS) can be selected as a shipping option for orders less than $50.00.  UPS SurePost is not a guaranteed option for shipping and may take longer and be more difficult to track.  We always recommend UPS Ground for most orders however for those who want a less expensive shipping option we do now offer UPS SurePost.  
  • Orders less than $300.00 will be shipped WITHOUT Signature Required unless specifically requested by customer via the Comments Section of the shopping cart. The Signature Required option will be used for ALL orders $300.00 or greater. 
  • UPS expedited shipping options are available (Next Day Air, 2nd Day, 3 Day Select) and must be indicated in the comments section of the shopping cart.
  • Orders are processed on a first-come, first-served basis. If it is necessary for us to ship an order immediately please let us know. There will be a fee of $10.00 for all RUSH orders in addition to regular shipping charges.
  • We typically ship two days each week unless otherwise specified. We do not ship on UPS designated holidays.
  • We do not ship outside the USA or Canada.

CANADIAN CUSTOMERS

  • Orders must be prepaid and a minimum of $200.00.
  • Canadian orders will be shipped via UPS Standard.
  • Order total from $200-$500 = $100.00 flat rate shipping charge
  • Order total $500 = TBD - please call for quote and provide payment
  • For Canadian customers, there will be a $25.00 handling charge in addition to the UPS shipping fees and brokerage fees.
  • The Herbarie is not be responsible for any duties, taxes, brokerage fees.
  • We will ship orders to Freight Forwarders such as MyUS.com. But once package is received by MyUs.com, The Herbarie will no longer be responsible for the package.
  • Shipping costs will be determined after order is packed and weighed.

Online customers will receive an auto confirmation when the order is placed. Please carefully review this confirmation to make certain all information is correct. We are not responsible for customer error.

We are happy to accept phone orders, but we cannot accept responsibility for phone order errors. For accuracy, we prefer all orders be placed online via our secure shopping cart.

We reserve the right to charge a $10.00 restocking fee for credit cards that are declined.

Any damaged or missing item must be reported within 3 days of receiving the order.

DUE TO THE NATURE OF OUR PRODUCTS, WE CAN NOT ACCEPT RETURNS.

Prices are subject to change without notice.

By placing an order with The Herbarie you have agreed to our terms and policies.


Thank you for visiting our site and we look forward to serving you!

Angela Lemmon