Home > Sales and Shipping Policies
Herbarie Update

Our next and last shipping days for 2016 are Monday December 12 and Thursday December 15. Our offices will be closed from December 16 through January 1. We will reopen on January 2.

As we celebrate our 16th year, we want to thank our wonderful Customers who have helped make The Herbarie vision a reality! To express our gratitude, each order during this time will receive a thankyou gift from The Herbarie Team. Best wishes to you all!

Read more here....

Sales and Shipping Policies

The Herbarie at Stoney Hill Farm is a family owned and operated business that strives for offering the best in services and products. Please carefully read our policies prior to ordering. We are happy to answer any questions you may have. Our email address is: orders@theherbarie.com or you may call us at (803) 364-9979. Our office hours are 9:00am – 4:30pm EST Monday through Thursday. If we are on the phone or away from the office, you may leave a message on our secure voice mail system.

We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, personal checks and money orders. We do not accept PayPal.

UNITED STATES CUSTOMERS

• Orders must be pre-paid and a minimum of $30.00.

Orders will be shipped UPS. We no longer ship via the United States Postal Service (USPS).

UPS expedited shipping options are available (Next Day Air, 2nd Day, 3 Day Select) and must be indicated in the comments section of the shopping cart.

Orders are processed on a first-come, first-served basis. If it is necessary for us to ship an order immediately please let us know. There will be a fee of $10.00 for all RUSH orders in addition to regular shipping charges.

• We typically ship two days each week unless otherwise specified. We do not ship on UPS designated holidays.

•We do not ship outside the USA or Canada.

----------------------------------------------------------------------------------------------------------

CANADIAN CUSTOMERS

•Canadian orders will be shipped via UPS.

• For Canadian customers, there will be a $25.00 handling charge in addition to the UPS shipping fees and brokerage fees.

• The Herbarie is not be responsible for any duties, taxes, brokerage fees.

•We will ship orders to Freight Forwarders such as MyUS.com. But once package is received by MyUs.com, The Herbarie will no longer be responsible for the package.

Our Shopping Cart does not automatically estimate shipping costs. Very often “real-time” shipping charges are over-estimated and the customer may end up spending more than is necessary for shipping. We feel that our customers are better served by using exact shipping costs. These exact shipping costs are based on the actual size and weight of each package. Therefore, we will not know the exact shipping cost until the order is packed, weighed and processed. We will send a complete statement with each order.

However, we are happy to provide estimates (upon request) prior to processing orders – please call or email Orders@theherbarie.com. We will need the complete address, including zip code.

Online customers will receive an auto confirmation when the order is placed. Please carefully review this confirmation to make certain all information is correct. We are not responsible for customer error.

We are happy to accept phone orders, but we cannot accept responsibility for phone order errors. For accuracy, we prefer all orders be placed online via our secure shopping cart.

We reserve the right to charge a $10.00 restocking fee for credit cards that are declined.

Any damaged or missing item must be reported within 3 days of receiving the order.

Due to the nature of our products, we cannot accept returns.

Prices are subject to change without notice.

For specific product information, please refer to our Product Specifications and Typical Analysis listed on our product pages. Certificates of Analysis per batch can be provided for a fee of $5.00 or no charge for raw materials purchased in production quantities greater than 20 pounds.

There are always slight variations in specific analysis that occur from manufacturing each batch or lot, but each product batch must be within the specifications outlined in the typical analysis. We guarantee our customers that all products sold are within specifications.

For information about our products that cannot be found on our website, please email requests to: ProductAssistance@theherbarie.com

By placing an order with The Herbarie you have agreed to our terms and policies.

***********************

Thank you for visiting our site and we look forward to serving you!

Angie Burroughs
support@theherbarie.com